BERMAIN UNTUK MENCIPTAKAN PERTUKARAN

• Humana

  2017 - Present

  Senior Network Operations Engineer (July 2021 – Present)
  • Working assignments involving complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors
  • Creating and maintaining multiple Solarwinds Orion/VIM Dashboards using a combination of SWQL and SQL queries
  • Responsible for the development of information technology and infrastructure projects
  • Responsible for performing installs, configuring and troubleshooting server and non-desktop computer hardware, software, systems and other resources in a data center, infrastructure and other centralized computer network setting.
  • Communicating highly technical information to both technical and non-technical personnel.
  Systems Engineer 2 (Sept 2018 – July 2021)
  • Architecting Micro Focus Operations Bridge Suite for the monitoring of >20,000 servers/devices.
       o Designing, implementing, and executing HP Operations Manager to Micro Focus Ops Bridge Manager migration.
       o Incorporating various tools into Micro Focus Ops Bridge suite for consolidated event management to support the needs of Network Operations Center (NOC).
  • Responsible for the complex support of Humana’s applications and infrastructure
       o Performing service outage Root Cause Analysis
       o Implementation and testing of monitoring solutions to prevent outage reoccurrence
  • Project lead for transition from MF Operations Agent to SolarWinds as primary source for the collection of server metrics.
  Inventory Specialist (Mar 2017 – Sept 2018)
  • Accountable for ~$60 million of datacenter inventory every month
       o Receiving, cataloging, storage, shipping, and staging at final destination
  • Ordering, tracking, and staging datacenter consumables.
       o Fiber optic cabling, cabinets/racks, PDU, installation accessories, etc. • Working directly with multiple departments to facilitate project needs both large and small
  

• Contract Work

  2013-2017

  Technology Integrations Group(TIG) for Humana   (Aug 2014 - March 2017)
  • Managing HP Operations Agent registration and decommissions across >13,000 servers/devices.
  • Diagnosing and troubleshooting bi-directional, secure communications between remote agents and management servers.
  • Implementing requests for standard and custom monitoring to provide desired results.
  • Resource utilization, service availability/status, log file entries, and Windows event logs.
  • Scripting process automations for HP Operations Agent deployment and removal.
  • Work as part of a team resposible for the efficient and timely creation/deployment of Windows/Linux servers.
  • Worked with team members to help with the relocation essential backup equipment and new stock for Humana’s Data Center.
  
  UPS Supply Chain Solutions   (May 2013 - September 2013)
  • Database administration and streamlining through automation of report generation.
  • Preform an independent audit of fraud loss reports in preparation for contract negotiations.
  

• Lowe's

  2010-2012

  Seasonal employment as an outside lawn and garden associate.
  • Worked as part of a team to unload shipments of merchandise and keep running inventory of stock on hand.
  • Interacted with and interpreted customer request to insure satisfactory shopping experience.
  • Assisted Customers in loading of purchases and securing them for travel.
  • Maintained professional appearance and presentation as a face of the company.

• United States Army

  2002-2010

  Enlisted as an 11B Infantryman in spring of 2002 after graduation.
  Korea (January 2003 - August 2004) Rifleman and Machine Gunner
  • Operated heavy weapons systems and equipment in combat and non-combat environments
  • Responsible for maintaining combat readiness of all assigned weapon systems, communication equipment and personal gear
  Deployed to Iraq (August 2004 - August 2005)
  • Patrolled and secured a major thoroughfare outside of Rahmadi
  • Maintained a constant operational state of individual and platoon equipment
  • Medivac due to injuries sustained in country
  Fort Carson, CO (August 2005 - October 2006)
  • Promoted to team Leader and assigned a team of 3 individuals
  • Instructor for a certification class of 25 soldiers on machine gun operation and proper deployment techniques.
  • Responsible for over $1,000,000 worth of inventory to include vehicles and weapons
  Iraq (October 2006 - Dec 2006/April 2007 - Dec 2007)
  • Maintain constant situational awareness of the area of operations, troop locations, and high value targets for company operations
  • Conducted patrols involving multi national forces
  • Instructor for the training of Iraqi Army and Police
  • Medivac due to injuries sustained in country
  Fort Carson, CO (Dec 2007 - Jan 2010)
  • Responsible for daily status updates for company of 125-130 soldiers
  • Performed mid-level management activities for fourteen (14) subordinates

MLM MASUK

• Sullivan University

  2013-2014

  Graduated with an Associates of Science in Information Technology.

  Emphasis on:
  Active Directory Administration
  Microsoft Operating Systems
  System Security

• ITT

  2011-2013

  Graduated with an Asociates in Software Development Technologies.

  Emphasis on:
  Web Development Technologies
  Database Design and Implementation
  Java